Privacy Policy
1.Introduction
Unmuted Stories is committed to protecting the privacy and personal information of our clients, podcast guests, event attendees, speakers, partners, website visitors and members of our community.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our website, services, events and business activities.
In this Privacy Policy, Unmuted Stories, we, us and our refer to Tash Miller trading as Unmuted Stories, ABN 43 702 731 632, operating in New South Wales, Australia.
This policy applies to our website www.unmutedstories.com.au and our associated services, including podcast production, Unmuted Summit, The 100 Stories Project, workshops, consulting, digital content and related activities.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.
2.Personal information we collect
Depending on how you interact with us, we may collect:
- Your name, business name, job title and professional information.
- Contact details, including email address, telephone number and postal address.
- Billing information, transaction records and payment confirmations.
- Information submitted through enquiry forms, registrations, applications, surveys and bookings.
- Event registration information, including attendance preferences and dietary or accessibility requirements.
- Photographs, video recordings, audio recordings, voice recordings and images of you.
- Podcast recordings, interviews, transcripts, biographies and other content supplied for production.
- Social media handles, website addresses, brand assets and marketing materials.
- Feedback, testimonials, reviews and correspondence.
- Information about services purchased, requested or received.
- Website usage information, including IP addresses, browser type, device information, referring websites, cookies and analytics data.
- Other information you voluntarily provide to us.
We only seek to collect information that is reasonably necessary for our business activities or otherwise permitted by law.
3.How we collect personal information
We may collect personal information when you:
- Visit or interact with our website.
- Complete a contact form or make an enquiry.
- Subscribe to our newsletter or marketing communications.
- Purchase tickets to Unmuted Summit or register for another event.
- Book a workshop, consultation or other service.
- Engage us for podcast production or related services.
- Apply to participate in The 100 Stories Project.
- Participate in a podcast interview, recording session or content production.
- Attend an event where photography or videography takes place.
- Enter a competition, complete a survey or provide feedback.
- Contact us through email, telephone or social media.
We may also receive information from third parties, including booking platforms, payment providers, event partners, referral partners and service providers, where permitted by law.
4.How we use personal information
We may use personal information to:
- Respond to enquiries and communicate with you.
- Provide our products, services and programs.
- Manage client relationships, bookings and appointments.
- Process purchases, payments, invoices and refunds.
- Register attendees and administer events.
- Send event confirmations, reminders, updates and important service information.
- Coordinate podcast recording, editing, production, publishing and promotion.
- Manage speakers, guests, sponsors and event partners.
- Deliver workshops, consulting services and educational resources.
- Improve our website, services and customer experience.
- Conduct analytics, market research and business planning.
- Send marketing communications where we have the required consent or other lawful basis.
- Maintain business records and meet our legal obligations.
- Investigate complaints, resolve disputes and protect our legal rights.
We will not use personal information for unrelated purposes unless we have appropriate consent or are otherwise permitted or required by law.
5.Podcast production, recordings and published content
As a podcast production and storytelling business, Unmuted Stories may collect and process audio, video, photographs, interviews, transcripts and other creative materials.
This may include information about podcast hosts, guests, speakers, clients and other participants.
Where content is intended for publication, it may be distributed through websites, podcast platforms, YouTube, social media, streaming services, email campaigns and other media channels.
We may also use authorised excerpts, photographs and recordings to promote our services, events and productions.
Participation in a recording does not automatically grant Unmuted Stories unlimited permission to publish or commercially exploit personal content. Relevant permissions, licences and usage rights will be addressed through applicable guest releases, client agreements, speaker agreements, event terms or other consent arrangements.
Personal and sensitive stories
Through The 100 Stories Project, podcast interviews and other storytelling activities, participants may choose to share personal experiences involving health, mental health, trauma, relationships, family circumstances or other sensitive matters.
We recognise that these stories may contain sensitive personal information.
Where sensitive information is collected for recording or publication, we will explain the intended use of that information and obtain appropriate consent where required.
The applicable guest release, participation agreement or other consent arrangement will address recording, editing, publication, promotional use and any relevant limitations or withdrawal arrangements.
We will not treat the voluntary sharing of a personal story as unrestricted permission to use that information for unrelated purposes.
Once content has been lawfully published on third-party platforms, we may not be able to control all subsequent sharing, downloading, indexing or redistribution.
Requests to withdraw or remove published content will be considered in accordance with applicable laws, agreements and the rights of other parties.
6.Events, photography and videography
Unmuted Stories organises events, including Unmuted Summit, workshops and other business experiences.
During these events, photography, audio recording and videography may take place.
Images and recordings may be used for event coverage, promotional materials, social media, websites, future event marketing and other purposes described in the applicable event terms or consent notices.
Event notices and consent
We will provide relevant information about event photography and filming through event registration materials, ticketing terms, venue signage or other appropriate communications.
Where required, we will obtain additional consent for particular uses of identifiable photographs, recordings or personal information.
If you have concerns about being photographed or recorded, please contact us before attending or speak with an event representative.
We will consider reasonable requests, including requests to avoid individual or close-up photography, where practicable.
However, we may not be able to guarantee exclusion from every background or crowd image.
Any specific permissions granted by speakers, performers, guests or other participants will be addressed through their relevant agreements or releases.
7.Sensitive information
Certain information may be classified as sensitive information under Australian privacy law.
This may include health information, disability or accessibility information, religious information or other protected categories.
For example, we may receive sensitive information when an event attendee advises us of accessibility needs, a podcast guest discusses a personal health experience or a speaker provides medical information relevant to a booking.
We will only collect sensitive information where reasonably necessary and with appropriate consent, or where otherwise permitted or required by law.
We will take reasonable steps to restrict access to sensitive information and use it only for the relevant purpose or another purpose permitted by law.
Where information is provided solely to arrange accessibility, dietary, travel or other practical requirements, we will not use it for unrelated marketing or publication purposes without appropriate authorisation.
8.Payments and transactions
Payments for our products, services and events may be processed through third-party payment platforms.
These providers may collect and process payment card details and other financial information in accordance with their own privacy and security policies.
We generally receive transaction confirmations and related billing information rather than complete payment card details.
We recommend reviewing the privacy policies of any payment providers used during checkout.
9.Email marketing and communications
If you subscribe to our mailing list or otherwise provide the necessary consent, we may send you information about:
- Unmuted Stories news and announcements.
- Podcast releases and featured stories.
- Unmuted Summit tickets, speakers and event updates.
- Upcoming workshops and educational resources.
- Special offers, services and other business opportunities.
We aim to comply with the Spam Act 2003 (Cth) and other applicable marketing requirements.
Marketing communications will identify the sender and provide a way to unsubscribe.
You may unsubscribe at any time using the link in our emails or by contacting us directly.
Event registrations and marketing consent
When you purchase an event ticket or register for a workshop, we may use your contact information to send communications necessary to administer your booking.
These may include payment confirmations, event reminders, venue information, program changes and other important attendance details.
Purchasing a ticket or registering for an event does not automatically mean you have agreed to receive unrelated promotional emails.
Where required, we will provide a separate opportunity to opt in to ongoing marketing communications.
Unsubscribing from marketing communications will not necessarily prevent us from sending essential transactional messages relating to services, bookings or purchases.
10.Disclosure to third parties
We may share personal information with third parties where reasonably necessary to operate our business, provide services or meet legal obligations.
These may include:
- Employees, contractors, virtual assistants and production team members.
- Podcast editors, designers, photographers and videographers.
- Website hosting, software, IT and cloud storage providers.
- Email marketing, customer relationship management and automation platforms.
- Ticketing, booking and event management providers.
- Payment processors, accounting providers and professional advisers.
- Event venues and suppliers where information is required to deliver an event.
- Podcast distribution, streaming and social media platforms.
- Government agencies, courts or regulatory authorities where required or authorised by law.
Sponsors and event partners
We may work with sponsors and event partners to deliver events, competitions, educational experiences and other activities.
We may share limited personal information with a sponsor or event partner where this is necessary for an activity, has been clearly disclosed to you and is otherwise permitted by law.
We do not automatically provide event attendee email lists to sponsors for their independent marketing.
Where a sponsor wishes to contact attendees directly for promotional purposes, we will obtain any consent required by law.
We do not sell your personal information to third parties.
11.Overseas storage and disclosure
Some of the technology platforms, contractors and service providers we use may operate or store information outside Australia.
This includes remote contractors who assist with podcast editing, production, administration, marketing, customer support and other business operations.
Personal information may therefore be accessed, processed or stored outside Australia, including in countries where our service providers or contractors operate.
Where required by applicable law, we will take reasonable steps to ensure overseas recipients handle personal information consistently with relevant Australian privacy obligations.
We may use contractual confidentiality obligations, access restrictions, secure systems and other appropriate safeguards to help protect personal information.
The privacy and data protection requirements of overseas jurisdictions may differ from those in Australia.
Where the Australian Privacy Principles apply, we will identify the countries in which overseas recipients are likely to be located where practicable.
13.Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include password-protected systems, access restrictions, reputable software providers and secure information-handling procedures.
We limit access to personal information to people who reasonably require it to perform their responsibilities.
Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
If we become aware of a data breach, we will assess the incident and take appropriate steps, including notifying affected individuals and regulators where required by law.
14.Retention and deletion
We retain personal information for as long as reasonably necessary to provide our services, manage business records, meet legal obligations or resolve disputes.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it, unless retention is required or permitted by law.
Published recordings, photographs and other creative works may remain available where publication is authorised under applicable agreements, releases or consent arrangements.
15.Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, outdated or misleading.
We will consider requests in accordance with applicable law and respond within a reasonable timeframe.
In some circumstances, legal exceptions may apply to access, correction or deletion requests.
16.Your choices and privacy rights
You may choose not to provide certain personal information. However, this may affect our ability to provide particular services or process a booking.
Depending on the circumstances and applicable law, you may request to:
- Access or correct personal information.
- Withdraw consent for particular uses of information.
- Unsubscribe from marketing communications.
- Raise concerns about the way your information has been handled.
- Request deletion of information where appropriate.
Requests to remove previously published content will be considered in light of applicable laws, contracts, releases and the rights of other parties.
17.Third-party websites and platforms
Our website and communications may contain links to external websites, podcast platforms, social media services and other third-party services.
We are not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review their privacy policies before providing personal information.
18.Children's privacy
Our services are primarily intended for adults and business-related audiences.
We do not knowingly collect personal information from children for marketing purposes without appropriate authorisation.
Where a child participates in an authorised recording, photography session or event activity, we will seek appropriate parent or guardian permission where required.
19.Privacy complaints
If you have a concern about how we have collected, used, disclosed or handled your personal information, please contact us using the details below.
Please provide sufficient information for us to investigate your concern.
We will review the matter and respond within a reasonable timeframe.
Where the Privacy Act 1988 (Cth) applies, you may also have the right to complain to the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
20.Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business activities, technology, legal requirements or information-handling practices.
The updated version will be published on our website with a revised effective date.
We encourage you to review this page periodically.
21.Contact us
For questions, privacy requests or complaints, please contact:
Unmuted Stories
Tash Miller trading as Unmuted Stories
ABN: 43 702 731 632
New South Wales, Australia
Email: studio@unmutedstories.com.au
Website: www.unmutedstories.com.au