Ticket Terms & Conditions

These Ticket Terms & Conditions (Terms) govern the purchase, allocation and use of tickets for events operated under the Unmuted Summit name (Event).

The Event is organised by Tash Miller trading as Unmuted Stories, ABN 43 702 731 632 (Organiser, we, us or our).

By purchasing a ticket, the purchaser agrees to these Terms, subject to any rights that cannot lawfully be excluded. All attendees must comply with the applicable attendance, conduct and safety requirements.

These Terms should be read alongside:

• The Event information displayed on the relevant ticketing or checkout page.
• The Unmuted Summit Cancellation, Refund & Ticket Transfer Policy.
• The Unmuted Stories Privacy Policy.
• Any additional ticket inclusions or conditions expressly disclosed before purchase.

Nothing in these Terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified.

The Event date, venue, location, scheduled times and program will be published on the relevant Event sales or checkout page.

Booking confirmations may also contain Event-specific information and attendance instructions.

Unmuted Summit is an in-person event designed to bring together business owners, entrepreneurs, professionals and other attendees through learning, storytelling, marketing, visibility, connection and related experiences.

The Event may include keynote presentations, panel discussions, interactive sessions, facilitated networking, entertainment and other activities.

We will take reasonable steps to deliver the Event substantially in accordance with its advertised description.

The Organiser may offer different ticket categories, including individual admission, group tables, premium or VIP tickets and other packages.

The price, inclusions and any specific conditions for each ticket category will be disclosed on the relevant checkout page.

Depending on the ticket category and particular Event, inclusions may include:

• Admission to the advertised Event program.
• Access to keynote presentations, panel discussions and scheduled sessions.
• Participation in networking and interactive experiences.
• Food and beverages expressly described in the ticket inclusions.
• Reserved seating or other benefits expressly included in the purchased ticket category.
• Event materials, resources or additional experiences expressly advertised as included.

No particular meal, beverage, gift, workbook, reserved seat or additional experience is included unless expressly stated in the ticket description.

Travel, accommodation, parking and personal expenses are not included unless expressly stated.

Additional activities or experiences may require separate registration or payment.

All ticket prices are displayed in Australian dollars (AUD).

The checkout page will disclose the total payable price, including applicable GST and mandatory fees, before payment.

Full payment is required to confirm a booking unless an alternative payment arrangement has been expressly agreed in writing.

A booking is confirmed once payment has been successfully processed and a confirmation has been issued.

The Organiser may offer early-bird pricing, promotional discounts, group rates or other special offers.

Promotional offers are subject to their stated conditions and do not retrospectively alter completed purchases unless expressly provided.

An individual ticket admits one registered attendee unless the ticket description expressly states otherwise.

Group bookings entitle the purchaser to the number of admissions specified at checkout.

The purchaser of a group booking is responsible for providing attendee details by any reasonable deadline communicated by the Organiser.

The purchaser must make these Terms and relevant Event information available to the attendees included in their booking.

Individual attendee substitutions are permitted in accordance with the Cancellation, Refund & Ticket Transfer Policy.

Unused seats in a group booking do not ordinarily qualify for a partial change-of-mind refund. This does not affect statutory consumer rights.

Group bookings do not automatically include sponsorship, exhibition, speaking, promotional or other commercial rights.

Seating arrangements and special requests are subject to the ticket inclusions and any arrangements expressly confirmed by the Organiser.

Booking confirmations and relevant Event information will be sent to the contact details supplied during registration.

Purchasers are responsible for ensuring their contact details are accurate.

Attendees may be required to present a booking confirmation or other reasonable proof of registration.

Tickets may not be duplicated or used to admit more people than the purchased entitlement allows.

The Organiser may refuse fraudulent or invalid tickets, subject to applicable law.

The Unmuted Summit Cancellation, Refund & Ticket Transfer Policy forms part of these Terms.

Tickets are generally non-refundable for change of mind or attendee-initiated cancellation, subject to applicable law.

Ticket transfers are permitted without an administration fee where requested at least 48 hours before the scheduled commencement of the Event.

If an Event is postponed, ticket holders may retain their tickets for the rescheduled Event or request a refund in accordance with the Cancellation, Refund & Ticket Transfer Policy.

If the Organiser cancels an Event, the applicable refund arrangements are set out in that policy.

Nothing in these Terms excludes or limits rights under Australian Consumer Law.

The Organiser may make reasonable changes to speakers, session times, activities, running order, seating arrangements or other operational details.

We will take reasonable steps to notify ticket holders of material changes.

Minor changes do not automatically entitle a ticket holder to a refund.

Where a significant change materially alters the nature or substance of the Event, affected ticket holders may be entitled to a refund or other remedy under applicable law.

If a venue change is required, we will endeavour to provide a reasonably suitable alternative and communicate the revised arrangements.

The Organiser will not knowingly advertise an unconfirmed speaker as confirmed.

Attendees must treat other attendees, speakers, sponsors, staff, contractors and venue personnel respectfully.

Harassment, discrimination, intimidation, threatening behaviour, violence and serious disruption are prohibited.

Attendees must comply with reasonable venue rules, safety instructions and applicable laws.

The Organiser may refuse admission or remove an attendee where reasonably necessary for safety, security or serious misconduct.

Any refund decision following refusal of admission or removal will be subject to applicable law and the circumstances.

Attendees must not engage in unauthorised commercial solicitation, distribute promotional materials without permission or undertake activities that materially disrupt the Event.

Unmuted Summit is a photographed and filmed event. Professional photographers, videographers and content creators may capture photographs, video footage and audio recordings throughout the Event.

These recordings may include attendees participating in presentations, networking sessions, interactive activities, audience discussions and other Event experiences.

Unmuted Stories may use Event photographs, video footage and audio recordings for legitimate business and promotional purposes, including:

• Social media content and advertising.
• Website and marketing materials.
• Promotion of current and future Unmuted Summit events.
• Unmuted Stories podcasts and related media.
• Event highlights, recaps and promotional videos.
• Public relations, media coverage and editorial content.

Attendees will be informed that photography and filming are taking place through Event registration information, venue signage or other appropriate notices.

Attendees who do not wish to appear in identifiable photographs or recordings are encouraged to contact Unmuted Stories before the Event or notify an Event representative on arrival.

We will take reasonable steps to accommodate requests to avoid individual or close-up photography where practicable, although we cannot guarantee that an attendee will not appear incidentally in wide-angle or crowd footage.

We will obtain any additional consent or release required by applicable law for particular uses of identifiable content, including where an attendee is specifically featured in a promotional interview or testimonial.

All personal information collected through Event photography and filming will be handled in accordance with the Unmuted Stories Privacy Policy and applicable law.

Attendees must not commercially reproduce, distribute or exploit Event presentations, recordings or other protected content without the relevant rights holder's authorisation.

The Organiser will take reasonable steps to ensure photographers, videographers and other media contractors engaged by Unmuted Stories understand relevant privacy, filming and content-handling requirements.

Intellectual property rights in Event branding, presentations, resources, recordings and other materials remain with their respective owners.

Purchasing a ticket does not transfer intellectual property rights.

Materials provided to attendees are for personal or internal business use unless a broader licence is expressly granted.

Unauthorised commercial reproduction, distribution or resale of protected Event materials is prohibited to the extent permitted by law.

Attendees must not represent themselves as official sponsors, partners, speakers or representatives of Unmuted Summit without written authorisation.

Attendees requiring accessibility assistance or reasonable adjustments are encouraged to contact the Organiser before the Event.

We will make reasonable efforts to accommodate requests in accordance with applicable law and venue capabilities.

Where catering is included, attendees should provide dietary requirements by any reasonable deadline communicated before the Event.

Attendees with severe allergies should contact the Organiser in advance to discuss available arrangements.

Attendees must follow reasonable health and safety directions issued by the Organiser or venue.

Attendees are responsible for informing Event staff of any immediate safety concerns requiring assistance.

We collect and use personal information for ticket processing, Event administration, attendance management and related purposes.

Personal information will be handled in accordance with the Unmuted Stories Privacy Policy.

We may send booking confirmations, Event reminders, operational updates and other communications reasonably necessary to administer a booking.

Purchasing a ticket does not automatically subscribe a customer to unrelated ongoing promotional email marketing.

Consent for ongoing promotional email marketing will be sought separately where required by law.

We do not automatically provide attendee contact lists to Event sponsors or commercial partners for their independent marketing purposes.

Where an attendee chooses to provide information directly to a sponsor or partner, that organisation's own privacy practices may apply.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, the Organiser is not responsible for losses caused solely by an attendee's acts or omissions or circumstances outside the Organiser's reasonable control.

Any exclusion or limitation of liability applies only to the extent permitted by law.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

Any entitlement to compensation for reasonably foreseeable losses arising from a failure to comply with applicable consumer guarantees will be determined in accordance with Australian Consumer Law.

Questions, complaints or disputes should initially be directed to studio@unmutedstories.com.au.

We will review complaints in good faith and respond within a reasonable timeframe.

We may seek to resolve disputes through discussion or other appropriate processes before formal proceedings, where suitable.

Nothing in these Terms prevents a customer from exercising statutory rights or seeking assistance from an appropriate consumer protection authority.

These Terms are governed by the laws of New South Wales, Australia, subject to mandatory applicable laws.

If a provision is found invalid or unenforceable, the remaining provisions continue to operate to the extent permitted by law.

We may amend these Terms for future ticket sales. Material changes will not be imposed retrospectively on existing purchases without a lawful basis.

The version of these Terms applicable to a purchase is the version accepted at the time of booking, subject to applicable law and any subsequent agreement between the parties.

We will retain appropriate records of the terms applicable to bookings.